System Health Alert for MEA&B Workflow

System Health Alert for MEA&B Workflow

There is a reoccurring problem with items getting left locked in the Import queue in the MEAB system.
The problem is caused by the auto-indexing routines that attempt to use the Participant ID that is held in a barcode on certain document types: If the barcode is misread, invalid characters get stored in the participant ID. 
When the WorkItem is forwarded out of the import queue, routing fails because the invalid characters are not permitted in the Participant ID field of the target queue. 
To fix this issue:
  1. Unlock the WorkItem in the Import queue.
  2. Open the WorkItem in System Explorer (WorkItem Explorer).
  3. View the document and note the Participant ID that is shown under the barcode.
  4. Edit both the Folder and Document level attributes and reset the Participant ID to the correct value.
  5. Route the WorkItem to the Daily process, Import route.